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Last updated: 15 August 2026
Casiny Payments: Deposits, Withdrawals and Verification
Getting money in and out should be the least interesting part of your night. At Casiny we keep the process simple: a range of deposit options, clear conditions published up front, and no surprises buried in the fine print.
This page sets out how deposits and withdrawals work, what limits apply, and what you will need to verify your account. Everything here reflects our General Terms & Conditions and KYC Policy. If you spot a difference, the Terms take precedence.
Deposit methods
Casiny supports the following categories of payment method:
| Payment type | Notes |
|---|---|
| Credit & debit cards | Personal cards only. Business cards are not accepted |
| E-wallets | Including Skrill and Neteller |
| Bank transfer | Account must be registered in your own name |
| Vouchers | Accepted for deposits |
| Cryptocurrency | BTC, ETH, LTC, USDT, DOGE |
Deposit conditions
- All payments must come from an account, wallet or card registered in your own name. Third-party payments are not accepted, and winnings generated from a third-party deposit may be confiscated.
- Deposit fees: in most cases Casiny absorbs the transaction fee on deposits. You remain responsible for any charges applied by your own bank or payment provider.
- Currency conversion: deposits made in a currency other than your account currency are converted using the daily rate from oanda.com, or our bank’s or payment processor’s prevailing rate. Some payment systems apply their own conversion fee, which is deducted from your deposit.
- Card deposits are processed by third-party payment processors. Your account is credited only once the issuing institution returns an authorisation.
- Crypto deposits count toward any deposit limit you have set. If a transfer would take you over your limit, the funds are treated as an unsolicited deposit and will not be credited.
Your player account is not a bank account. It is not insured under any deposit protection scheme and does not earn interest.
Withdrawals
You can withdraw any cleared, unutilised funds by submitting a withdrawal request from your account.
Limits and fees
| Item | Amount |
|---|---|
| Minimum withdrawal | 30 NZD , per transaction |
| Monthly maximum | €10,000, or the NZD equivalent |
| Monthly maximum where your balance is 10x or more your total deposits | €5,000, or the NZD equivalent |
| Withdrawal fee (deposit wagered at least once) | None |
| Withdrawal fee (deposit not wagered) | 8%, minimum €4, or the NZD equivalent |
These limits are set in euro in our Terms and applied as the equivalent in your account currency, so the exact NZD figure moves with the exchange rate.
The fee on unwagered deposits is an anti-money-laundering measure, not a charge on winnings. Wager your deposit once and it does not apply.
If you are closing your account, the minimum withdrawal does not apply, so you can withdraw your full balance.
How withdrawals are paid
Withdrawals are returned to the original card, bank account or payment method used to deposit. We may allow withdrawal to a different method at our discretion, subject to additional security checks.
If your account is locked, dormant, inaccessible or closed and you want to withdraw, contact support.
Bonus win caps
Where a withdrawal includes bonus-related winnings, the caps in our Bonus Terms apply:
| Winnings from | Cap |
|---|---|
| Bonus money | NZ$10,000 |
| Welcome-package free spins | NZ$500 |
| Weekly Friday free spins | NZ$750 |
| Generosity bonuses | AU$500, applied as the NZD equivalent |
The generosity bonus cap is the one figure our Bonus Terms publish in Australian dollars only, so New Zealand players see the NZD equivalent of it.
Withdrawing before you have met a bonus’s wagering requirement cancels that bonus and any winnings attached to it. Your own deposited funds are unaffected.
Verification (KYC)
Verification is required before any withdrawal is processed. We may also request documents at any other point in your account’s life.
What you will need
- Government-issued photo ID: passport, driver’s licence or national ID card.
- Proof of address: a utility bill, bank statement or official correspondence no older than six months.
- Proof of payment method: bank details, card information, e-wallet account details, or wallet details for crypto and voucher transactions.
If those do not establish your identity to our satisfaction, we may additionally request a second government ID, a photo of you holding your ID with your face clearly readable, or biometric face verification.
Why documents get rejected
- The name or address does not match your account details.
- Illegible, damaged or black-and-white copies.
- Not all four corners of the document are visible.
- The document does not confirm your age, name or another required detail.
Timing
Our team reviews submitted documents within up to 3 business days. Once approved you will receive a confirmation email and your account is fully activated.
Our approach
We apply a risk-based approach with ongoing monitoring, using three tiers of due diligence:
| Tier | When it applies |
|---|---|
| Simplified due diligence (SDD) | Very low-risk activity |
| Standard customer due diligence (CDD) | Most cases |
| Enhanced due diligence (EDD) | High-risk customers, large transactions or special cases |
Currencies
You can hold and transact in the following currencies:
| Type | Currencies |
|---|---|
| Fiat | NZD, AUD, USD, EUR, CAD, CHF, BRL, RUB |
| Crypto | BTC, ETH, LTC, USDT, DOGE |
New Zealand players should select NZD when they register, so that balances, bonuses and wagering requirements all read in NZD and you avoid conversion charges in both directions. All balances, bonuses and wagering requirements are displayed in your account currency. Where a payment method does not process in your currency, a processing currency is shown alongside a conversion calculator.
Security
- Two-factor authentication on your account, via email or an authenticator app (TOTP).
- Encryption in transit, strict access controls, logging and monitoring, network segregation and vulnerability management, as set out in our Privacy Policy.
- Transaction monitoring for money laundering and terrorism financing, with suspicious transactions reported to the relevant authority.
Chargebacks
Do not reverse or dispute a deposit you have legitimately made. Chargebacks, denials and reversals carry an administration fee of €50, or the NZD equivalent, per instance, and any winnings from wagers funded by charged-back money are forfeited.
Responsible payment tools
You can set your own limits from your account tools:
- Deposit limit: daily, weekly or monthly. Applies to every method including crypto.
- Loss limit: a net limit across a day, week or month.
- Wager limit: total amount staked over a day, week or month.
Reductions take effect as soon as practicable. Increases and removals apply only after a 24-hour cooling-off period. Attempting to work around these limits may result in deposit blocks, account restrictions or closure.
You can also Take a Break (1 day to 3 months) or self-exclude (3 months to permanent), both explained on our responsible gambling page. In both cases you can still withdraw your remaining funds.
Support
| Enquiry | |
|---|---|
| General support | [email protected] |
Always write from your registered email address. Complaints should include your username and a detailed description of the issue.
Who we are
Casiny is operated by Neptune Projects SRL, registration number 3-102-900308, registered in San Jose, Granadilla, Curridabat, Costa Rica. Licensed by the Tobique Gaming Commission under the Gambling Act, licence no. 0000020. Payment agent acting on behalf of Neptune Projects SRL: Sultucia Ltd.
Real-money play is not available in a number of restricted countries. See clause 4.1.3 of the Terms and Conditions for the full list. You must be 18 or over to hold an account.
Casiny payments FAQ
Can I deposit with someone else's card?
No. Every payment must come from an account, wallet or card registered in your own name. Third-party payments are not accepted, and winnings generated from a third-party deposit may be confiscated.
What is the minimum withdrawal at Casiny?
NZ$30 per transaction. The minimum does not apply if you are closing your account, in which case you can withdraw your full balance.
Why would Casiny charge a fee on my withdrawal?
A fee of 8%, with a minimum of €4 or the NZD equivalent, applies where you withdraw a deposit you have not wagered at least once. It is an anti-money-laundering measure rather than a charge on winnings, and wagering your deposit once removes it.
How much can I withdraw per month?
€10,000, or the NZD equivalent, per month. That drops to €5,000 where your balance is 10x or more your total deposits. The limits are set in euro and applied in your account currency.
What documents does verification require?
A government-issued photo ID, proof of address no older than six months, and proof of the payment method you used. Casiny may ask for a second ID, a photo of you holding your ID, or biometric face verification if those do not establish your identity.
How long does verification take?
Documents are reviewed within up to 3 business days. You receive a confirmation email once your account is approved and fully activated.
Which currencies can I use?
NZD, AUD, USD, EUR, CAD, CHF, BRL and RUB, plus BTC, ETH, LTC, USDT and DOGE. Select NZD at sign-up so that balances, bonuses and wagering requirements all read in NZD.