Last updated: 23 August 2026

Terms and Conditions

These Terms govern your use of the Casiny Casino website and Services. By creating an account or using the Services, you accept these Terms along with our Bonus Terms, Privacy Policy and Responsible Gambling Policy.

1. Eligibility and Registration

• You must be 18 or over and legally permitted to gamble where you live.
• Register in your own name with accurate, complete information and keep it current.
• One account per person. We may treat accounts sharing a household, IP address, device or payment method as duplicates and restrict them.
• You are responsible for keeping your login details secure. Contact [email protected] if you suspect unauthorised access.
• Accounts cannot be sold, transferred or shared.

2. Verification and Security Checks

• We may verify your identity, age, address, payment method and source of funds at any time.
• Withdrawals are not released until verification is complete.
• We may suspend an account where documents are incomplete, inconsistent or suspected to be falsified, or where required under anti money laundering obligations.

3. Deposits and Withdrawals

• Deposits must come from a payment method in your own name. Third party payments are not accepted.
• Withdrawals may need to be returned to the deposit method first, as an anti fraud measure.
• Limits and fees by method are published on the payments page.
• Processing times vary by provider. E-wallets are typically completed within 24 hours, bank transfers within 3 to 5 business days.
• We may apply risk checks where we identify a risk of fraud, chargeback or money laundering.
• Raising a chargeback without contacting support first is a breach of these Terms.
• Any deposit limit you set applies across all methods, including cryptocurrency.

4. Bonuses and Promotions

• Each bonus carries its own terms covering wagering requirements, minimum deposit, max bet, eligible games, win caps and expiry. Read them before opting in.
• Bonus abuse is prohibited, including multiple accounts, collusion, exploiting loopholes and exceeding the max bet while wagering.
• We may withhold, cancel or reclaim bonuses and related winnings where abuse is suspected.
• Self excluded players and those on a Take a Break are not eligible for bonuses.

5. Fair Play and Prohibited Conduct

You must not:

• Use a VPN, proxy or similar tool to disguise your location
• Exploit software bugs, pricing errors or game malfunctions
• Collude with other players or use bots, scripts or automated tools
• Submit falsified documents or use stolen payment instruments
• Harass our staff or other users

We may void bets, withhold winnings, forfeit bonuses and close accounts for breaches.

6. Games and Malfunctions

• Each game has its own rules and paytable, available in the game interface. Outcomes are determined by certified random number generators.
• Malfunction voids all pays and plays. We may void affected bets and correct balances to reflect the intended result.
• Our server logs and the game provider's records are the definitive record of play and prevail over any screenshot or on screen display.

7. Inactive Accounts

An account with no login, deposit or wager for 12 consecutive months is treated as dormant. We will contact your registered email first, and may then apply an administrative fee of up to , never exceeding your balance. Dormancy fees are not applied to self excluded accounts.

8. Responsible Gambling and Account Closure

• Deposit, loss, wager and session limits, reality checks and Take a Break are available in your account settings.
• Reductions apply as soon as practicable. Increases or removals take effect after a 24 hour cooling off period.
• Self-exclusion is available for 3 months, 6 months, 1 year, 5 years or permanently. Contact [email protected] from your registered email. It cannot be reversed before expiry and applies across all brands under our licence.
• Closing your account is not the same as self-exclusion. Request closure at [email protected].
• Support services are listed on our Responsible Gambling page.

9. Intellectual Property

All content, branding and software is owned by or licensed to us. You may not copy, modify, distribute, scrape or reverse engineer any part of the Services.

10. Liability

The Services are provided as is. To the extent permitted by law, we are not liable for:

• Internet outages, device faults or third party payment failures
• Losses from unauthorised access caused by your negligence
• Indirect or consequential losses

Where we are liable, our total liability is limited to the affected transaction or your net deposits over the previous 12 months, whichever is greater. Nothing here limits rights that cannot be excluded under applicable consumer law.

11. Changes

We may update these Terms or the Services. Material changes are notified by email or website notice before taking effect. Continued use after that means you accept them.

12. Complaints

Contact [email protected] with your username, the date and time, the game or transaction reference and any evidence. We aim to acknowledge within 24 hours and respond substantively within 10 business days. Unresolved matters can be escalated to our licensing authority or the ADR provider named on our website. Complaints should be raised within 30 days of the event.

13. General

These Terms are governed by the laws of jurisdiction. If any clause is unenforceable, the rest still applies. We may transfer our rights under these Terms; you may not. We are not liable for failures caused by events outside our reasonable control. We contact you at your registered email, so keep it current. Where a translation is provided, the English version prevails.