Last updated: 23 August 2026

Privacy Policy

Casiny Casino ("we", "us", "our") respects your privacy. This policy explains what we collect, how we use it, who we share it with, and the choices available to you when using our website and related services (the "Services"). It should be read alongside our Terms and Conditions and Cookie Policy.

1. Information We Collect

Information you provide

• Account details: name, date of birth, email, phone number and address
• Verification documents: ID, proof of address and proof of payment method ownership
• Payment details: transaction references and payout information. Full card numbers are handled by our payment providers and are not stored by us
• Support communications, including chat transcripts, emails and call recordings where permitted
• Responsible gambling settings, such as limits and exclusion requests

Information collected automatically

• Device and log data: IP address, browser and device type, pages viewed and timestamps
• Usage data: game and session activity, betting history, clickstream and troubleshooting logs
• Approximate location derived from IP, used for security and licensing compliance
• Cookies and similar technologies, covered in section 4

Information from third parties

• Payment providers: transaction confirmations and fraud signals
• Identity and verification partners: KYC, age and sanctions screening results
• Analytics and security providers: performance data and threat detection
• Game providers: round level play records
• Publicly available and regulatory sources, where required for compliance

2. How We Use Your Information

We use your data to:

• Create and operate your account and provide the Services
• Process deposits and withdrawals and bonuses, and keep transaction records
• Verify identity and age, screen for sanctions, and prevent fraud and money laundering
• Monitor play for signs of gambling harm and apply responsible gambling tools
• Provide customer support and handle complaints
• Improve the site and user experience through analytics and testing
• Send service messages such as policy updates and security alerts
• Send marketing where you have opted in, with an unsubscribe option in every message
• Meet our legal, regulatory and licensing obligations and enforce our Terms

We do not make decisions producing legal or similarly significant effects using automated processing alone. Automated tools support our fraud, AML and safer gambling checks, and material outcomes such as account closure are reviewed by a person.

3. Legal Bases

Where applicable law requires one, we rely on:

• Contract: operating your account and providing the Services
• Legitimate interests: security, fraud prevention, site improvement and business administration
• Consent: non essential cookies and marketing, which you can withdraw at any time
• Legal obligation: identity checks, AML record keeping, dispute handling and regulatory reporting

4. Cookies

We use cookies for essential functions such as login and session security, for preferences such as language, for analytics, and for marketing where enabled. You can manage these through our cookie banner or your browser settings, though disabling essential cookies will affect how the site works. Full detail is in our Cookie Policy.

5. Sharing Your Information

We may share personal information with:

• Service providers, including hosting, analytics and support tools
• Payment providers, to process transactions
• Verification, AML and fraud prevention partners
• Game providers, for gameplay delivery and dispute resolution
• Professional advisers, including legal, audit and compliance
• Regulators, law enforcement and other authorities where legally required
• A buyer or successor in a merger, acquisition or asset sale, with appropriate safeguards

All providers act under contract and may only use your data for the purposes we specify. We do not sell your personal information. Where we are legally required to report suspicious activity, we may be prohibited from telling you.

6. International Transfers

Your data may be processed outside your country of residence. Where that happens, we apply appropriate safeguards including contractual protections and security controls, and we assess the receiving country's data protection standards before transferring.

7. Retention

We keep personal information only as long as needed for the purposes described. Account, transaction and verification records are typically retained for at least seven years after account closure to meet AML and licensing obligations. Self-exclusion records are retained for the length of the exclusion and afterwards, so that the exclusion can be enforced. Marketing preferences are kept until you withdraw consent.

8. Security

We use administrative, technical and physical safeguards including encryption in transit, access controls, staff training and monitoring. No system is completely secure, and you are responsible for keeping your login credentials confidential and for notifying us promptly of any suspected unauthorised access.

9. Your Rights

Depending on where you live, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete data
• Deletion or restriction of processing, where permitted
• Objection to certain processing
• Portability of data you provided to us
• Withdrawal of consent for consent based processing
• Opt-out from marketing, through account settings or the unsubscribe link

Some rights are limited. We cannot delete records we are legally required to retain, such as AML and transaction records, or data needed to enforce a self-exclusion. To make a request, email [email protected] from your registered email address. We will respond within 30 days and may ask you to verify your identity first. If you are unhappy with our response, you can complain to your local data protection authority.

10. Responsible Gambling and Account Controls

We use your account and play data to operate limits, Take a Break and self-exclusion, and to identify signs of gambling harm. Self-exclusion records are shared across all brands operated under our licence so that exclusions are honoured everywhere. Requests to change these settings may require identity verification.

11. Children

The Services are strictly for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has registered or provided information, email [email protected] and we will close the account and delete the data, subject to any records we must legally keep.

12. Changes to This Policy

We may update this policy from time to time. The current version is always published here with its effective date. Where changes are material, we will notify you by email or by prominent notice on the site before they take effect.

13. Contact

For any privacy question or request, contact [email protected] or use the live chat on our website. If you require our formal data controller details for a regulatory complaint, we will provide them on request.